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Shipping & Returns

Shipping & Returns

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Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of your items is calculated when you checkout and the shipping options will be shown to you during checkout process. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
 

We currently offer the following shipping services:

USPS:

  • First Class Mail: takes from 2 to 5 days for delivery (available for domestic and international shipping)
  • Priority Mail: takes 1 to 3 days (available domestically only)

UPS:

  • Next Day Air Saver: 1 day delivery available domestically and (delivered next day by end-of-day)(Order must be placed before 10:00am PST)
  • 2nd Day Air: 1 day delivery available domestically and (delivered next day by end-of-2nd-day)
  • Worldwide Saver: 2 to 3 day delivery most parts of the world (international service only and order must be placed before 10:00am PST)  

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

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